Upon signing up to the Glow Data Service, organisations are given administrative access to the Glow Support and Development portals.Login details for both portals are also created for the Support and Developer contacts given by the organisation during the sign up process. New Support and Development portal users can be created at any time from the Development portal, or via the Organisation APIs.Glow Development Portal #
The Development portal is used for managing applications, organisation user accounts, virtual entity types / definitions and content and notification system templates.The Development portal also contains the essential and unique security and application information that you will need to use this documentation on behalf of your organisation, as well as the Swagger for all Glow platform APIs.In order to access data via the Glow APIs on behalf of an organisation, a user must have an active account for the Glow Development Portal.Creating New Development Portal Users#
New Development portal users can be created from the Development portal through the following steps:1.
Navigate to the Development portal
2.
Under General, select the Dev Users tab
3.
Select to add a new Dev user - input their name and email address in both the Username and Email fields. Assign a password.
4.
Securely share that password with the Developer User who will be accessing the account.
5.
Upon their first sign in, the Developer user should change their password.
Glow Support Portal #
The Support portal is used for managing energy consumer accounts and devices, which allows organisations to provide first line support to energy consumers.Creating New Support Portal Users#
New Support portal users can be created from the Development portal through the following steps:1.
Navigate to the Development portal
2.
Under General, select the Support Users tab
3.
Select to add a new Support user - input their name and email address in both the Username and Email fields.
4.
If multiple applications exist for your organisation, select the application(s) you would like this user to have access to.
5.
Click the OK button to submit. The newly created user will have an email sent to their inbox to set their own password.
Modified at 2026-08-14 16:14:50
