From completing the sign up process to accessing data for your energy consumers, we've put together this guide on how to set up your organisation with our Glow Data Service.

Part One: Starting your subscription

Get started by logging into your account.

If you have not created an account yet, you can register here.

Currently, the automated sign up process for Glow Data Service is only available for our SME tier. If you are interested in our Enterprise or Dedicated plans, please contact us directly.

Create your first application

To use Glow Data Service, you must first create an application. All the energy consumers you onboard have to exist within an application. If you're running different projects or managing different groups of energy consumers, you can create multiple applications.

There are four steps to creating an application:

Fill out your application name, description and purpose

We also ask for your organisation's public privacy policy. If you do not have one, please contact support@glownetzero.com.

Provide contact details

Part of setting up your organisation with Glow Data Service includes creating accounts in the Glow Support and Development portals for the relevant memebrs of your organisation. We capture their contact details now so they're set up as soon as your application is live.

At this stage, we also capture details for the Data Protection Officer at your organisation. This person will be added to the generated legal agreement and are tasked with ensuring GDPR compliance.

Choose verification methods

Will you be integrating Glow Data Service into your own front end, or using existing Glow applications to complete energy consumer verification and capture consent? Here, we ask which of our multiple verification methods you plan to use.

Review information and generate contract

Once you have filled in all the required details, the final step is to review what you've provided and generate a Master Services Agreement.

Upon generating your Agreement, we will email you a copy of our Master Services Agreement tailored to your organisation. In parallel, we store the details of your application submission and your application will be added to the Dashboard in your account, with a status of pending.

Once the Agreement has been reviewed and signed by all parties, the Glow team will finalise your application and put it live.

Review and sign agreement

You will be emailed a copy of our Master Services Agreement to review, populated with your organisation's details. The agreement must be signed by your organisation, Hildebrand and by the Glow team.

A copy of the fully signed Agreement will be sent to you for your records and is visible in your organisation's Dashboard.

Part Two: Accessing Glow Data Service

Once all parties have signed the Agreement, your Glow Data Service subscription will officially begin and the Glow team will put your application live.

This may take 1-2 working days, and the team will contact you with any questions or additional required information. You will not enter the billing period until your application is live.

Support and Development portals

With a live application, you will gain access to our Glow Support and Development portals. For more detail on these portals, please visit our page here.

Onboard energy consumers

A live application means you can start onboarding your energy consumers. As smart meter data is highly regulated, specific protocols for verifying energy consumers and capturing their explicit consent for data to be accessed must be followed.

Glow offers multiple approved methods for verification and consent, which were outlined for you at the time of creating an application. Some of these methods can be integrated into your own front end, while others rely on our own Glow applications and thus no integration is required.

Please visit our Smart Meter Onboarding section for a full introduction to energy consumer onboarding via Glow, and for user guides each onboarding method.

Access data

With your energy consumers successfully onboarded, you can start retrieving their energy data.

Our tutorial for accessing time series data via the Glow APIs is found here.

Add new applications (optional)

If you'd like to add additional applications, you can do so from your Dashboard on the Glow Data Service site when you are signed in as your organisation.

The process is the same as creating your first application though a few less details are required. You will also not need to generate another Agreement, though depending on the verification methods selected, addendums to your existing Agreement may be required.

Part Three: Managing your subscription

Billing and invoicing

When your first application goes live, you will enter the billing period and receive your first invoice for the service soonafter. Invoices are sent quarterly in advance for the service fee, with additional charges per MPxN over the minimum, if applicable.

The full terms of billing for the Data Service are found in the Master Services Agreement.

Cancellation

You can cancel your Glow Data Service at any point, but a two months notice period is required. To do so, please contact the Glow team directly and we'll follow up with next steps.

The minimum term for the service is three months (the two month notice period is included in this minimum term).

Support

If you have any further questions or require clarification on using the Service, please contact the Glow team at support@glownetzero.com.

Getting Started

Part One: Starting your subscription#

Login to your account#

Create your first application#

Review and sign agreement#

Part Two: Accessing Glow Data Service#

Support and Development portals#

Onboard energy consumers#

Access data#

Add new applications (optional)#

Part Three: Managing your subscription#

Billing and invoicing#

Cancellation#

Support#

Part One: Starting your subscription

Login to your account

Create your first application

Review and sign agreement

Part Two: Accessing Glow Data Service

Support and Development portals

Onboard energy consumers

Access data

Add new applications (optional)

Part Three: Managing your subscription

Billing and invoicing

Cancellation

Support